Technical Support & Aftercare
Connexis has a team of telecommunication and networking experts and once you have bought from us we want you to have confidence our solution will work as you expect it to.
For customers who have a Service & Support contract, we aim to respond to service calls within 4 hours, if a major failure, or within 16 hours if a non-critical failure.
A support contract with us covers replacement of the system, parts and / or handsets – either temporarily if sent on for a repair or permanently if the repair fails.
In addition, a Connexis Support contract covers remote engineer support for programming changes or moves, and by phone or with a site visit for technical issues. Remote support is provided by pre-installed system modems.
We also handle all liaison with BT for ISDN outage for our line and call customers. If you are a Lines & Calls customer, click here to download your bill.
Service cover is Monday to Friday, 8:30-5:30pm and is delivered by our in house engineers. When you call us you always reach a person. Out of hours calls should be made to the mobile number detailed on our night service message (obtained by calling the support line).
Service contracts do not include support for cabling, any analogue devices (handsets, fax machines, DECT handsets, door entry systems, PDQ credit card machines, modems, headsets, music on hold players, external bells, paging systems and payphones. Support for these items are chargeable.
Service support contracts are annual, 3 years or 5 years