Happy New Year and Best Wishes for 2020

10th January 2020

A new year and a new decade.  A very happy new year to you.

In 2019 we enjoyed a good year at Connexis with a highlight being that we were shortlisted for an award at the Shropshire Business Awards.

In this article we consider a few things which we think will make a difference to us and our customers in 2020


You may well know that we have been a long-term Avaya Partner.  In October 2019, Avaya signed a collaboration agreement with RingCentral.  RingCentral is a leading supplier of UCaaS communication and collaboration solutions.

Avaya has an excellent cloud hosted UCaaS solution; however, they are under pressure from the influx of companies who are offering a hosted PBX Communication solution.   This collaboration allows Avaya to offer a market leading UCaaS solution, without needing to spend huge sums on research and development.  At the same time the benefit for RingCentral is that it gives them access to Avaya’s large partner and customer base, so genuinely a win for both companies.

It is also a win for businesses. The new solution (Avaya Cloud Office) is planned to be launched in the first quarter of 2020 and is good news for our Avaya customers looking for collaborative tools and for customers and prospects looking to move to a hosted solution.  More on this to come in another post.


2020 will see a major advance in adoption of 5G, and although this may not reach all parts of the UK, we will begin to see how it can benefit business.  The impact of 5G will eventually become huge and change the way many businesses operate.  Fixed lines and equipment will be changed to virtualised software-defined networks which will allow for true cloud capability and gives UCaaS providers like Connexis a great opportunity, as many more companies are likely to adopt collaborative communication solutions.


With GDPR and similar data privacy laws being introduced in California, the need for Unified Communications to be secure remains important and is only likely to grow.  One of the reasons we became WatchGuard partners in 2019 to enable us to continue to meet this challenge.


Hopefully for you and us,  2020 will be an excellent year. 



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