10 Point Questionnaire

Identify your key telecom requirements with our 10 point questionnaire and evaluation list.

1. How many telephone users do you currently employ?
This will determine the number of extensions and phone lines your chosen telephone system will need to support.

2. Is the business likely to expand the number of users over the next 5 years?
In some cases, certain systems have user limits that require the purchase of additional license keys, or other significant upgrade costs in order to extend the number of users.

3. Have you established a budget?
The cost of a telecom system can vary considerably dependent on the number of users and the type of functionality required.

4. Outright purchase or lease finance?
Leasing offers tax benefits that can outweigh interest payments and allows you to spread the cost over a number of years.

5. Do you know what type of applications you need?
Modern systems come with a variety of features pre-installed, however, it is worth considering the benefits to your business of additional applications such as: computer telephony integration, voice mail, and call recording and so on, all of which are designed to increase efficiency and customer service.

6. Do certain staff members need to be contactable anywhere within your site?
Digital Enhanced Cordless Telephony (DECT) handsets, allow key workers to be reached throughout an office or industrial site, by relaying calls through strategically placed base stations.

7. Do I need project management, installation and training support?
Maximise your investment by working closely with your chosen supplier to develop a bespoke solution tailored to your requirements, and have it professionally installed, with staff and operators trained to use it correctly.

8. Am I paying too much for my calls?
Network services and ‘Least cost routing’ allows businesses to have the cost of their outgoing calls significantly reduced without the need to change existing telephone numbers or installing additional hardware.

9. Have you had a demonstration of the short listed telephone equipment?
Generally, telephones are heavily used office equipment, a demonstration will allow you to test how easy the system is to use, and help you decide which functions and features will be of most benefit.

10. Will I need maintenance cover and technical support?
Consider the consequences to your business of any ‘downtime’ caused by a failure to your communication system, and offset that against the costs of a technical support programme.

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