Mitel Telecom Systems

Mitel is a leading provider of IP communications solutions for business customers. With a rich technology heritage of over 30 years as a leading vendor of business telephony systems, Mitel has shipped some 300,000 systems used by over 20 million end users in more than 90 countries. Mitel’s IP Communications environment is growing by over one million ports annually and the company is recognised as a major player in the deployment of IP Communications solutions.

Mitel offer customers an innovative suite of Internet Protocol (IP) based converged communications solutions, designed to optimise their communications and enhance their business processes. Through the combination of voice, data and video and the integration of these modes of communication with business applications and processes, customers are able to realise significant cost benefits and enable new ways of conducting their business that were not previously possible.

Mitel's portfolio of products includes IP Communications platforms, desktop devices and applications for contact centres, speech-enabled unified communications, collaboration, presence, video conferencing and wireless communications. Additionally Mitel, through the Mitel Solutions Network (MiSN) program and its professional services organisation develops applications for specific vertical markets and develops custom applications for certain customers.

Why Mitel?

With a focus solely on providing IP solutions to the business communications systems market, Mitel's corporate strategy is built upon the industry shift to IP. Mitel's solutions recognise that the majority of customers, both multi- and single-site, will migrate from their existing voice system to a total IP-based solution over a period of time. Therefore Mitel's IP platforms are designed to act as both pure IP-based communications solutions and as gateways that facilitate interoperability with a customer's existing voice infrastructure and legacy devices regardless of manufacturer.